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Choosing Smart Technology to Increase Dental Patients’ Loyalty

Maintaining a successful dental office is not as easy as just catering to a patient’s immediate needs. Patients want to have trust that their dentists are on the cutting edge of their practice, in both medical technology and the technology used around the office. From offering flexible dental financing plans to choosing methods that allow you to contact patients directly, here are some examples of ways you can use technology to build a rapport with your patients.

Easy Patient Financing

Patient payment plans are one of the most important things you can install early on in your dental practice. All patients want to make sure that they can afford the care they receive, but those financial concerns sometimes cause undue stress that can prevent them from voicing concerns or getting the care they need. Technological solutions that can help you in this regard include SimplePay.com, which offers medical financing even to patients who might not want to go through the credit check process. Unlike the solutions offered by many medical financing companies, this option allows patients to pay for their care incrementally while also getting money immediately into the dental practice.

Patient Relationship Management Software

In a day and age where virtually every person in America spends time on a phone or mobile device, it is easier than ever to get in touch with your patients as long as you know how to do so. Patient relationship management programs allow you to send direct messages to your patients either through normal messaging systems, apps, or via social media. These messages could include appointment reminders and other essential information, but they can also include fun bits of dental trivia, news about your practice, or even birthday wishes. The use of this software helps make the patient feel more connected to the practice, which makes it more likely that they maintain a strong sense of loyalty to your office.

Booking Software

A missed appointment can cost you money and time, but it can also damage your relationship with your patients. If a patient misses appointments regularly, they communicate less frequently with you and become more likely to drift to other practices. By looking into booking software, you can reduce the amount of missed appointments and also provide another way to communicate with your wayward patients. Booking aps allow you to send reminders to patients on their mobile devices and can be automated to make sure they are properly tailored to your patients’ preferences. You can customize these notices to each individual patient, improving your overall relationship with them.

Technological solutions don’t have to be expensive or difficult to implement. By using the different technologies listed above, you can put your patients’ minds at ease and reduce the chance that they will stray to other practices. As long as you are communicating regularly with your patients and offering them the flexibility of easy dental payment plans, you can establish a relationship with them that will stand the test of time for many years to come.

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5 Tips to Control Stress in Your Dental Office

A dental office can be a stressful environment for both patients and practitioners. Because there is so much focus on an individual’s health, because some patients might come in experiencing pain, and because the office environment is usually very busy, tensions can run high. Luckily, there are many ways that you can reduce the less of stress in your office. Here are a few of the more effective methods.

1: Provide Accurate Time Estimates

Many dentists tend to underestimate the time procedures take because they leave out the procedures their assistants undergo before they enter the room, such as sterilization of instruments and preparation of the patient. When providing a time estimate for how long a procedure will take, confirm the estimate with your assistant. Getting a better picture will give patients a more accurate feel for how long they have to wait, which will reduce their anxiety.

2: Order Ample Equipment

It’s amazing how under-ordering can affect the office environment, but not having enough equipment on hand can add stress to both the provider and the patient. Make sure that your office is always well-stocked, especially when it comes to trays, disposable burs, and other essential items. This keeps your tools fresh, minimizes stress on the part of the hygienist, and thus also reduces the stress that the patient might pick experience through contact.

3: Hire an Assistant for Every Chair

As dental offices expand, they often add extra sitting and exam areas for patients but don’t necessarily hire the staff to go with it. While intended to make things more efficient, this winds up creating longer wait times and leaves patients alone and uncomfortable. Make sure that you have an assistant for every chair in your practice so there can always be somebody on hand to answer questions and respond to problems even when the dentist is working with somebody else.

4: Be Prepared for Emergencies

Sometimes, a patient comes in experiencing extreme agony or loudly suffering through their dental problem. If this is a legitimate dental emergency, it needs to be taken care of immediately. Your office should have an emergency procedure in place that can be applied consistently to many different patient situations. This helps keep things moving when stressful situations occur and reduces the stress that other patients might feel if they see somebody suffering who is not getting the care they need.

5: Offer Flexible Financing

Even for patients with strong insurance, dental finance is one of the biggest sources of stress for patients. You can put this stress at ease by offering dental payment plans that are easy to understand and which don’t cripple a patient’s finances. Options like SimplePay.com provide a way to enhance patient financing by giving a no credit check, simple payment plan that can work for almost anybody. This also helps get money into the practice more quickly, benefiting everybody.

From the general environment to patient financing, there are many ways you can reduce stress for patients and providers. By following the tips above, you will notice a much more positive vibe in your office.

 

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Planning for Success in Your Dental Practice

Planning for Success in Your Dental Practice - Infographic

Beginning a new dental practice takes a lot of forethought and planning. In order to be successful, you need to have the right instruments, hire the right people, and plan out your dental practice financing options appropriately. Whether you are looking to begin a new practice from scratch or wish to revamp your existing one, considering the following valuable tips will help guarantee success.

The Importance of Precision Tools

One of the biggest investments you need to make for your dental practice is a set of excellent, high-quality precision tools. These tools need to be maintained properly and replaced when needed. This helps improve the level of care you can give to your patient, ensure that any pain they experience during a procedure is minimal, and provide a higher level of preventive care. While investing in high-quality equipment can be difficult and maintenance services can be costly, you can minimize these costs to a degree by providing good patient financing options from the very beginning. That way, a portion of your earnings can go directly into ensuring the same high level of patient care down the road.

Great Financing Options

Dental financing is an absolute must for any successful practice, but it’s also important to make sure that you select the right system that offers both you and your patients the right combination of convenience and protection. Many dentist payment plans provide ways to enhance patient financing but don’t provide enough financial protection to the practice itself. Some medical financing companies go the other way, creating dental payment plans that protect the practice but don’t give the patients what they need. An ideal solution is a system like SimplePay.com, which offers no credit check financing and a dental payment plan that immediately provides the practice with compensation.

Hiring a High-Performance Team

Even a dentist with payment plans that work for everybody needs the best office and assistance team possible in order for the practice to thrive. In order to have success right out the gate, you need to make sure that you hire the best team available to you. Ideally, you should look for individuals with experience in their specific duties and a demonstrated passion for their role in a dentist’s office. Not to be overlooked in all of this is the necessity of good communication skills. Without the ability to communicate with patients, your office will likely struggle. Fortunately, qualifications can be determined through resumes and references, while communication skills and attitude can be identified during the interview process.

From financing to hiring to communications and equipment, there are many steps to complete when planning for success in the dental field. The more you include the above tips in your business plan, the better off your will be when it comes time to find investors and make your dream a reality. Through foresight, research into the best financing options, and a reliance on a high-quality team of personnel, you can make your new practice the very best it can possibly be.

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3 Fast Ways to Get Money into Your Dental Practice

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A dental practice requires a major monetary investment, which means that cash flow needs to be consistent. This is especially true at the beginning of an office’s life, when setup costs and initial fees can create financial issues. But because of the cost of major procedures, patients usually rely on dental financing and dental payment plans that might prevent you from getting the quick influx of money you need. Luckily, there are ways to speed up your cash flow while also providing an opportunity to enhance patient financing.

1: Use Electronic Mailings Whenever Possible

Providing information via email or an electronic gateway cuts down on mailing and printing costs. It also reduces the turnaround time for payments and other correspondences with the office. While email is not a good way to mail personal or confidential information, you can use it to provide a link to an electronic gateway on a secure server. Most of these allow patients to log in, view their information, and make their dentist payment plans without having to leave the comfort of their own home. Because this all happens instantaneously, you can speed up the paperwork process and cut through the red tape that keeps you from getting paid.

2: Encourage Direct Deposit

Patient financing gets easier for both the patient and the practice when direct deposit becomes an option. This allows payments to come directly from the patient’s bank account and be deposited right into the office account. There is no waiting for checks to clear and, if the payment is a recurring one, no risk of a skipped bill. For the patient, direct deposit makes personal accounting easier and allows payment dates to be set up around when paychecks come in. This option also makes setting up a dental payment plan easier, since the patient can determine when a payment gets made and what account it comes out of, reducing the risk of a bounced check or other issue.

3: Find No Credit Check Financing Options

Limited dental practice financing makes it more likely that you will have to wait on payments. It also increases the expense on your end, as credit checks need to get run and other details need to be checked, taking up a lot of precious time. Systems like SimplePay.com bypass the problems present in other medical financing companies by providing a quick, easy way for patients to pay. On their end, they don’t have to risk the stress of a deep dive into their credit history. On your end, your practice gets the money it is owed immediately, without having to go through a lot of red tape.

Patients tend to seek out a dentist with payment plans, but you need to take an extra step to make sure those payment plans get to your bottom line quickly. Options like no credit check financing and direct deposit help make sure that you can provide great service to your patients while also getting the money that you need in order to keep your practice going.

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SimplePay is a no-credit check, 0% interest financing program that approves all your patients. Get your patient’s treatment financed in 15 minutes and start growing your revenues immediately.