Discussing dental payment plans and other financial details with patients can be a very difficult subject. At the same time, knowledgeable dentists have options that can enhance patient financing and give them a chance to get the care they need and deserve. This is a fine line to walk, but here are five good ways to make the financial conversation a little bit easier and ensure that patients get their care without breaking their budget.
1: Start the Conversation Early
Even though financial discussions can make some people nervous, you should not hold off before talking about dentist payment plans that might appeal to your patient. Getting into the subject early lets you set expectations and gives a chance for your patient to take control of things. The longer you hold off on this conversation, the more likely you are to have a patient who cannot afford to pay for treatment planned and received.
2: Invite Questions
You do not know what your patient expects or what worries you need to confront unless the patient says them aloud. Some individuals may have spoken with medical financing companies and learned information that runs counter to your way of doing business. Others might just not have a firm idea of what financial options are available to them. Make sure to give your patient lots of chances to ask questions and voice concerns. That way, you will not have unspoken worries lingering over the rest of the process.
3: Provide Flexible Payment Options
Very few patients have the ability to pay for the dental care in full up front. For this reason, having a flexible dental payment plan available is essential. Your financial conversation becomes much easier if you can give your patient a way to handle payments without having to put costs on a credit card or take on a similar high-interest debt. Several existing options, such as SimplePay, provides patients with no-credit check and 0% interest financing. This means that even patients who have a poor credit history can get some peace of mind through a conversation about their care.
4: Offer a Payment Chart
Even with a simple, 0% interest dental practice financing option, some patients might have an issue dealing with large numbers when they see the total amount that they will pay over the life of their care. One of the best solutions to this is to give them a chart or similar written document that shows a hypothetical payment schedule. This breaks down the large amount into smaller, much more manageable monthly payments.
5: Be Patient with the Patient
Do not try to rush through the financial conversation. Even if you have had a long and trying day, make sure you have good posture, excellent body language, and remain attentive throughout the conversation. Notice cues and make sure that all questions have been answered before the patient leaves. Financial conversations can sometimes be long and trying, but remaining patient through the process makes matters much easier to deal with in the end.
The average patient is looking for a dentist with payment plans who is attentive and willing to help them through the difficult financial conversation. By following this advice, you will be able to generate a better relationship with your patient.Continue Reading ›